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MUSICMORPHER.COM REFUND POLICY |
Our refund policy guarantees that you can get your entire purchase price refunded within 30 days from the date of purchase, under certain conditions. The details of our policy are as follows:
Full refund will be processed in the following cases:
- If you accidentally bought the software more than once.
- When your credit card was used to place the order without your permission.
- When your problems, if after you have followed our technical support instructions exactly, remain unsolved.
- When you constantly encounter an error which is preventing you from using our software properly, and if we are not able to correct the error within an acceptable period of time.
NOTE: In this case, the refund is only made after we receive detailed information about your error, requested by our support staff, such as screenshots of error messages, log files, detailed descriptions of your actions, file samples, etc.
Refund request will be declined in the following cases:
- When the refund request reaches us after 30 days from the date of purchase.
- When you do not reply to our email and confirm your request within the 14 days from the first day you
file a claim for the refund.
- When you demand a refund immediately after buying the software.
- When you inform us about changing your decision to buy the software, saying you have uninstalled it and are not going to use it, without giving us any particular reasons.
- When reasons which prevent you from proper use of our software are stated clearly on our official site. (For example, if you request a refund due to the absence of features which we never claimed to provide and which are not listed in the feature list for our software).
- If your configuration does not meet our recommended system requirements as stated in our FAQ 1-10 (i.e. our software does not support your hardware or Operating System, e.g. Macintosh, Windows XP 64-bit, or external CD/DVD writer). Therefore, it is strongly recommended that you read our FAQ pages carefully before making the purchase. |
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| Our products are compatible with Windows 2000 | XP | Vista. |
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