The Full Version gives you a full access to all features of the program so that you can enjoy it without any limitation. With a license key, you can: 

- Control over grabbing audio tracks to any format files, morphing music files, editing Covers and Labels for your CDs, and then burning morphed songs from hard disks to audio CDs.
- Cut, copy, paste, paste to mix, and edit a whole or any part of an audio file, then save it unlimitedly.
- Open and play up to 12 songs in a mutitrack. Morph each song and then save them all as a unique file.
- Adjust pointers to any level on the Timbre, Pitch and Advance tune sliders to acquire hundreds of new voices.
- Extract or remove the vocal from a song.
- Freely change the Tempo and adjust all parameters of Beat Tracking and Cher Modulation to get the desired result.
- Take more special and single effects and combine up to 4 effects in real time.
- Get full technical support.

1-2.  How do I pay for my order?  Back

A wide range of online and offline payment methods are accepted at our store: 

- Online - Credit-card
- PayPal
- Fax - Fax Credit-card (additional processing fee)
- Phone - Phone Credit-card (additional processing fee)
- Purchase Order - Fax request (additional fee)
- Check/Money Order - Mail request (additional processing fee)
- Wire Transfer - Fax request (additional processing fee).

Please go to one of these links:
MP3 Player Morpher: http://www.musicmorpher.com/order-mp3-player-morpher.htm
Music Morpher: http://www.musicmorpher.com/order-music-morpher.htm
Music Morpher Gold: http://www.musicmorpher.com/order-music-morpher-gold.htm
and choose one of our retailers (Digibuy, Regnow, DigitalCandle, Shareit, or Regsoft) to place your order for the favorite program. After that, you can also mail to them to check your payment.

1-3.  Is it secure to place an order online?  Back

Rest assured that we provide a secure online order processing system that guarantees none of your personal information will be shared with any other parties. We only collect and keep these details for your own sake so that we can support you in the future.  

Further reference on our privacy policy can be found at http://www.musicmorpher.com/privacy-policy.htm

1-4. How do I place an order?  Back

- Go to our the above-mentioned order pages and choose your favorite product.
- Click BUY NOW.

- The online order page now comes up. Click Order Now at the bottom.

- Fill out all required information and choose a payment method.

- Press Place Your Order at the end of the page and continue to complete the purchase. As soon as your order is released, the Full Version and a license key will be sent to you via email at once.

1-5. I don’t have a credit card. Can I pay in cash or by check?  Back

- Pick up the product that you wish to buy from the above-mentioned order pages.
- Click BUY NOW.
- The online order page now comes up. Click Order Now at the bottom.

-  Enter all necessary information and select Check / Money Order as the payment method.
- Send the money or check to the provided address. As soon as your money arrives, the order will be completed, and the Full Version will be emailed to you at once.

1-6. How will the software be delivered? Is there any CD package?  Back

Delivery is mainly made via download from the Internet. As soon as your purchase is completed, the Full Version and a license key will be sent to your mailbox. However, a CD package is also available with an additional $12.50. If you would like to receive a hard copy of the software, check the "Get it on CD" option on the order page.

Yet, it is not compulsory to purchase the CD. Because we always work hard to improve our products, new versions will be periodically released with fixed bugs and added features. Therefore, the CD will be soon out of date, and download from the Internet is recommended to keep your software fresh. Do not worry about having no backup of the program. Whenever you need to reinstall it or have any problems, simply contact us at http://www.musicmorpher.com/customer-support.php. We will be right at your service.

1-7. How long will it take me to successfully set up the program on my computer?  Back

Your payment method decides how long your order will be processed. Online Credit Card is recommended because this is the fastest and most convenient way to get a product. If there is no problem with your credit card, and if you have a broadband connection, it will take only 15 minutes for the order to be completed and for you to install the software onto your PC. However, now and then it may take more time due to a few extra procedures of our retailer. If this is the case, your order will be pending and will be processed within about one business day.

1-8. I have ordered the Full Version but received no confirmation email.  Back

Normally, after having completed the order process, you will see the order confirmation right on web page, and a minute later you should receive emails confirming your order and the Installation Notes with a link for you to download the license key. If you receive no email confirmation, our address is probably blocked by your Spam filter or there must be some technical error in our system. So please ensure to check your Inbox carefully, even your Bulk mail folder, and add our email address to your list of allowed senders, or send us an email clarifying the problem so that we will be right at your support.

1-9.  How can I claim a refund and get my money back?  Back

Our refund policy guarantees that you can get your whole money back within 30 days from the date of purchase. Below is our refund policy:

Full refund will be processed in the following cases:

- If you accidentally bought the software more than once.

- When your credit card was used to place the order without your permission.

- When your problems in using our products remain unsolved after you have followed exactly our instructions.

- When you stably encounter an error which is preventing you from using our software properly, and if we are not able to correct the error within an acceptable period of time.
NOTE:  In this case, the refund is only made after we receive detailed information about your error, requested by our support staff, such as screenshots of error messages, log files, detailed descriptions of your actions, file samples, etc.

Refund request will be declined in the following cases:

- When the refund request reaches us beyond 30 days after the date of purchase.

- When you do not reply our email and confirm your request within the 14 days from the first day you claim for the refund.

- When you demand a refund immediately after buying the software.

- When you inform us about changing your decision to buy the software, saying you has uninstalled it and is not going to use it without giving any particular reasons.

- When reasons which prevent you from proper using of our software are stated clearly on our official site. (For example, if you request a refund due to the absence of features which we never claimed to provide and which are not listed in the feature list for our software).

- If your configuration does not meet our recommended system requirement that stated in our FAQ 1-10 (i.e. our software does not support your hardware or Operating System, e.g. Macintosh, Windows XP 64-bit, or external CD/DVD writer). Therefore, it is strongly recommended that you read our FAQ pages carefully before making the purchase.

1-10.  What are the system requirements for the software?  Back

Minimum  system requirements:

- Microsoft Windows 98/ME/NT/2000/XP/VISTA (32 bit)

- 1 GHz CPU or better

- 256 MB RAM

- 50 MB hard drive space

- 16x CD-ROM drive

- Compatible soundcard

- Speakers or headphones

- CD Writer (optional)

- Printer for printing CD covers and labels (optional)

Recommended system requirements:

- Microsoft Windows XP Service Pack 1 or higher (32 bit)

- 2.4 GHz CPU or better

- 512 MB RAM

- 100 MB hard drive space

- 52x CD-ROM drive

- Compatible soundcard

- Speaker and headphones.

- Internal CD Writer (needed for burning CD)

- Printer for printing CD covers and labels

Please notice that this software supports neither Windows XP 64-bit nor OS X of Macintosh.

1-11.  I intend to buy the Plus Version, but will I get free upgrade to the next version later? Back

Yes, you will. Bringing satisfaction and joy to customers is one of our missions. So rest assured that you will get a free upgrade to the next versions as soon as it is released. In the meantime, Audio4fun Community have some special gifts for dear customers, please go to http://www.musicmorpher.com/specialoffers.htm and try out the offers if you own one of our products.

1-12.  I intend to buy the Plus Version, but will I get free upgrade to the next version later? Back

A Serial Number is meant for the Plus version. This means you have to purchase the Plus version then you'll have a Serial Number to use the product without any limitation. Learn the differences between the Free Trial version and the Plus version of Music Morpher and Music Morpher Gold.

QUESTIONS ABOUT EDITIONS OF MUSIC MORPHER

2-1. What are the main features of AV MP3 Player Morpher?  Back

- Play and convert audio files among common sound formats including wav, mp3, wma, ogg, irc, nist, au, mp2, ape, aif.
- Modify vocals, music and tempo with Voice Morpher, Tempo Morpher, and Frequency Morpher.
- Creating hollow voice like Cher’s in the hit Believe with Cher Modulation.
- Rock your songs with 25 special beat drums (bongo, bass, heartbeat, clap, scream, etc.) from Beat Tracking.
- Remix songs with 64 presets and editable effects.
- Record voice and music from many recording sources.
- Rip CD tracks to your computer in any supported format.
- Burn audio files from your computer onto CD.
- Create CD covers in your own style.
- Enhance music quality with Equalizer including 16 equalization presets.
- Enables you to listen to stereo music format as .mp3, .wav in 4.0, 4.1, 5.1, 6.1, 7.1 channel surround sound. NEW!

2-2. How does AV Music Morpher differ from AV MP3 Player Morpher?  Back

Besides all features of AV MP3 Player Morpher, AV Music Morpher offers an advanced Audio Editor that allows you to copy, cut, paste, edit music segments using wave chart, mix multi tracks to add background music, dubbing, or voice-over, and create duet songs or movie soundtrack.

2-3. What are the advanced functions AV Music Morpher Gold?  Back

 Besides full features of AV Music Morpher, the Gold edition includes:

Click here for more information about Music Morpher editions.

2-4. I have purchased MP3 Player Morpher (or AV Music Morpher). Will I get any special offer to buy the higher editions?  Back

- MP3 Player Morpher customers are offered a special $25 coupon to purchase AV Music Morpher or AV Music Morpher Gold.
- AV Music Morpher customers are offered a special $45 coupon to purchase AV Music Morpher Gold.

QUESTIONS ABOUT INSTALLATION

3-1. When I installed Basic version, I was confused by the Free Key form?  Back

The Free Key ensures you to take more advantages of the Basic Version. The Form will keep coming up each time you turn on the Basic until you already register for a Free Key. The message box below will appear each time you click the button "Click to subscribe" but only one e-mail is delivered since then. If you do not receive your e-mail with Free Key, please check your Bulk folder for it. Otherwise, please feel free to contact our support team for help.

3-2. I can’t activate the installation due to the error “Could not initialize installation. File size expected = 1416160, size returned = 229376."  Back

3-3. I want to uninstall the program, but an error comes up saying "Could not open INSTALL.LOG file. What should I do?  Back

This error is a rare case. If it does happen, please try doing as follows to uninstall the program: 

- Go to the installation folder of the program (often in C:\Program Files\...) and delete this whole folder. Then open the Recycle Bin and remove it one more time from your computer. 
- Click the Start menu > Run > type "regedit" > the Registry Editor window comes up > HKEY_LOCAL_MACHINE > SOFTWARE > Avnex > delete this folder.

3-4. How can I install the Plus Version?   Back

First download the setup file from the link mentioned in our instruction mail. Second, run it to install the Plus Version onto your computer. When the registration form comes up, enter exactly your given key (including Email, First+Last name, Serial Number) to the form. Please note that any differences in the lower and upper cases, as well as any spaces (especially spaces at either ends of the words) can cause failure to installation.

3-5. ASPI is not available in my computer. How can I get it  Back

Our music processing programs requires Adaptec ASPI driver to perform on your system. Normally, when you install the program, ASPI is automatically added to your computer. However, if you still get any error or message requesting ASPI driver, depending on your version of Windows, click on the following link accordingly to download a FREE driver of ASPI.
- Windows 95: click here
- Windows 98/2000/NT/Me/XP: click here

QUESTIONS ABOUT USAGE AND PROBLEMS

4-1. How do I convert an audio file to another sound format?  Back

 - Add the file to the play list and click Morpher selected files on the toolbar. - When the Morphing dialog comes up, define an output folder and an output file format among wav, mp3, wma, ogg, mp2, irc, nist, au, ape, aif.
- Press the Morph button, then confirm the sampling rate and bit rate of the format.
- Click Close after finishing the process. A brand new file in another format is now available for your later use.

- Click the Grabber button on the module bar to open AV CD Grabber.
- Insert a CD into the CD driver, then press Update Drive Info on the toolbar to load all tracks to this module.
- Check the box before each track to select what you want to rip.
- Press Edit Track Label on the toolbar and type a name for each track so that you will not have to rename the files after ripping.
- Press Start Grabbing… on the toolbar. The Grabbing dialog will come up.
- Select an Output Folder and an Output File Format for your files, then click Grab to begin the grabbing process.

4-3. How to burn audio files onto a CD as track files?  Back

- Open AV CD Burner by clicking Burner on the module bar.
- Press Create New Audio CD to create a new audio CD image.
- Click the Add Files button to import audio files to the CD image.
- See the status line at the bottom for total time and size of the compilation.
- You can play back any of the tracks by using the Player panel.
- After checking everything, click the Copy to Audio CD button to make your own music CD. The Write audio CD dialog box will pop up.
- Select a suitable write speed by clicking the desired value in the list.
- Check Write under the Write mode.
- Choose Test source before writing to test the recording speed prior to recording.
- Press Burn! to start the burning process.

4-4. How to burn a MP3 CD?  Back

- Switch to the Burner module.
- Click the Create new data disk button on burner toolbar (see the picture below).
- Select the audio files you want to burn.
- Click the Record button on the toolbar of the data CD window and make sure to select Convert all audio files to MP3 check box.
- Click Burn button (top right corner) to convert your files to mp3 format and burn them to CD.
- When the process ends, click Ok on the Information message box to finish.

Click here for more online tutorials on how to make Mp3 CD with Music Morpher Gold.

4-5. I can’t grab or burn a CD because ASPI is not found in my computer.  Back

Regarding this problem, download the proper ASPI driver here. Then unzip and open it to install ASPI into your computer.

4-6. How do I morph a song?  Back

- Click File on the menu bar, then choose Open to add your song to the playlist.
- Play the song, and press the Active button under the playlist.
- Select Voice Morpher and adjust Pitch, Timbre and Advanced Tune to change the vocals into hundreds of new voices, either man, woman, teen girl, boy, baby, etc.
- You can also apply other tools, such as Tempo Morpher, Cher Modulation, Frequency Morpher, etc. to modify your song in many interesting different ways.
- Besides, a huge library of preset effects is available for you to decorate your music. With the Plus Version, you can combine up to 4 effects at the same time.
- After getting the desired result, click the Morph selected files button on the toolbar to start the morphing process.

4-7. Can I choose many functions, such as Voice Morpher, Tempo Morpher, Cher Modulation, etc. simultaneously to morph a song?  Back

Normally, to make sure your music file is morphed with the highest quality, our software just allows you to modify it step by step. After finishing your first morph, you can choose another function and continue to morph. You can do several times until getting the file of your wish. Also, you can apply any available effects to make the music more interesting.

4-8. How do I add beat drums to a song?  Back

- Click Advanced on the module bar to open AV Advanced Morpher.
- Click File on the menu bar, then choose Open to add a song to the playlist.
- Open the Effect Library on the right and click Special Effects.
- Select Beat Tracking and pick up a beat drum you like. Adjust the Quality and Click Volume to desired levels.
- Click Morph selected files on the toolbar to start morphing your song.

Follow these steps to get a morphed voice: 

4-10. Can I capture any sound played on my computer, such as online music or movie soundtrack?  Back

Sure, you can. The advanced recorder of our software is capable to capture sounds from many recording sources.

4-11. Can I record music from an LP or a cassette tape and save it into my computer?  Back

Yes, you can. Simply follow these steps:

4-12. I don’t want to morph the whole song but just a part of it. Can I do so?  Back

AV Music Morpher and AV Music Morpher Gold can perform this function with their advanced music Editor. 

4-13. How do I copy a part of an audio file to another one?  Back

This feature is only available in AV Music Morpher and AV Music Morpher Gold. 

4-14. How do I mix two songs?  Back

This feature is only available in AV Music Morpher and AV Music Morpher Gold.

- Activate AV Editor by clicking Editor on the module bar.
- Click Open File on the toolbar to import the first song into the wave chart.
- Select the whole file or press Ctrl + A. Click Copy on the toolbar (or Ctrl + C).
- Click Open File again to open the second song.
- Select the whole file or press Ctrl + A. Click Paste Mix on the toolbar to mix the first song with the second one.
- Click Save File on the toolbar to save your work; or you can save it as a new file by choosing Save as in the File menu.

Note: You can mix as many songs as you like because AV Editor supports multitrack mixing. Besides, partial mixing is also possible.

4-15. How do I mix my voice over a music file?  Back

This feature is only available in AV Music Morpher and AV Music Morpher Gold. 

4-16. How do I create a new effect library?  Back

Click the Advanced button on the module bar to open AV Advanced Morpher. Then open the Effects Library on the right, you can find a folder named Special effects.

4-17. How do I extract voice from a song?  Back

This feature is only available in AV Music Morpher Gold with its Voice Extractor.  

4-18. How do I remove vocals for karaoke purpose?  Back

This feature is only available in AV Music Morpher Gold with its Voice Remover.  

4-19. My music file has very bad quality. How do I improve it?  Back

- Click Advanced on the module bar to open AV Advanced Morpher.
- Add your file to the playlist and play it.
- Click Effect Library on the right of the window and choose Special Effects.
- There are several effects able to enhance the sound quality of songs, such as 2 Order Equalizer, 4 Order Equalizer, AutoLoudness, Volume, Noise Reduction, etc. Combine them by creating a new complex effect (see 4.14) and apply them all to your song.
- After getting everything OK, press Morph selected files on the toolbar to start morphing your song.